Felicia Nichols	1:22 PM (1 hour ago)
to Staff

Teachers, 

While resetting student passwords please make sure you are typing them in correctly yourself before sending them to the Library.

Some key points to help are….

The underlined characters are NUMBERS. Example: dbh0d9

The letter L and the number 1 look very much alike, 

Also, please make sure after typing in their temporary password you are clicking “RESET PASSWORD” on your end, wait at least 5 seconds and then press login on the students computer. Sometimes if you try to login immediately after clicking reset it does not have time to communicate with each other yet.

If you get to a screen that has the option of “forget old password” CHOOSE THAT. After, it will prompt you with a “CONTINUE ANYWAY” option and you will click that. Give it a few seconds to load and it will take the student to their home screen.

Thank you!